1. Time frame should not exceed 14 days from the date of receipt.

2. The original invoice/receipt is required for all returns and exchanges; a valid ID with photo is also preferable.

3. Product should not be opened and should be in its original condition.

4. Returned product must be as new condition, in original packing and with warranty cards, manuals and accessories.

5. When a promotional item is returned (in case of the promotion duration is passed), the value of the promotional item will be deducted from the refund amount.

6. Free items that were given with purchased items must also be returned, and if those free of charge items were not as new, there might be additional charges.

7. Any discrepancies could result in a delay or partial forfeiture of the refund.

8. Some customers will be warned that subsequent returns will not be eligible for returns or exchange.

Tech Valley reserves the right to deny any return or exchange.

Non-returnable items: Any type of digital cards such as iTunes, PSN, Xbox, Google Play etc. Consumable items just like batteries, microphones, chargers and similar products.

Items that are damaged and abused. Items that has missing accessories such as remote controls, cords and cables. Opened computer software and video games.

Return process:

1. Pack your return in the original shipping package, if possible.

2. Include all original packing materials, manuals and accessories.

3. The original invoice/receipt should be available.

4. Indicate the reason of the return and get report.

5. Submit report to customer service to initiate bank refund. The bank refund will take 7-14 days.